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What do I do if I forgot my password to unlock to my tablet?

Factory Data Reset – Factory Data Reset can be accessed through your Settings which can be found either on your main screen or in your Apps/Widgets (tap on 6 squares in upper right hand corner) menu. From Settings, on the left hand column, tap on Backup and Reset. On the right hand side tap on Factory Data Reset. This will take you to a screen that will give you the option to check the Erase SD Card option which, when checked, will ensure that your pictures and any other personal information on this device will delete during the reset. Last, tap on Reset Tablet and Erase Everything.

  1. Tap on Settings.
  2. Tap on Backup and Reset on the left hand column.
  3. Tap on Factory Data Reset on right hand side.
  4. Tap on Erase SD Card. (optional)
  5. Tap on Reset Tablet and Erase Everything.

Or

Hard Reset G2 – In the case of password lockouts or freezing, doing a hard reset on your android device could help you get back to the factory defaults. First you need to make sure your tablet is powered off. Hold down on the Volume + button and hold down the Power button at the same time. As soon as the tablet’s screen turns on let go of the Power button but keep the Volume + button held down until you see a large Android in the center of the screen. At this point you will see a screen with boot options. Use the Volume – button to go down to Wipe Data Factory Reset and tap the Power button to select this option. On the next screen use the Volume – button again to go down to Yes and use the Power button to select. At this point it will be going through the wiping and resetting process. When it’s done you will see the first screen you came to when you first started the setup. Just tap the Power button to select Reboot System Now.

  1. Make sure tablet is powered off.
  2. Hold down Volume + button and Power button at same time.
  3. When screen comes on let go of Power button.
  4. When the large Android shows on screen let go of Volume + button.
  5. Use Volume – button to scroll to Wipe Data/ Factory Reset
  6. Tap Power button to select.
  7. Use Volume – button to scroll to Yes.
  8. Tap Power button to select.
  9. Tap Power button to select Reboot System Now.
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